Support

We're here to help! Find answers to common questions below or contact us directly.

Frequently Asked Questions

How do I generate captions?

Simply tap the photo picker, select an image from your library, choose your target platform (Instagram, Twitter, etc.), and tap "Generate Captions". The AI will analyze your photo and create 5 unique caption options.

How many free captions do I get?

Free users get 3 lifetime caption generations. Each generation produces 5 caption options, so you'll receive 15 captions total for free. Upgrade to Plus or Pro for unlimited generations.

What's the difference between Plus and Pro?

Plus ($4.99/mo): Unlimited captions with our fast AI model.
Pro ($14.99/mo): Everything in Plus, plus our advanced AI model for smarter captions, custom tone selection, and multi-platform generation (get captions for all platforms at once).

How do I cancel my subscription?

Go to Settings on your iPhone, tap your name, then Subscriptions, find Caption AI, and tap Cancel Subscription. Your subscription will remain active until the end of the current billing period.

How do I restore my purchases?

Open Caption AI, go to the upgrade screen, and tap "Restore Purchases" at the bottom. Make sure you're signed in with the same Apple ID you used to purchase.

Are my photos stored or shared?

No. Your photos are sent to our AI service for processing and are immediately discarded. We do not store, share, or use your photos for any other purpose. See our Privacy Policy for details.

The app isn't generating captions. What should I do?

Try these steps:
1. Check your internet connection
2. Make sure the photo is clear and not too dark
3. Force quit the app and try again
4. If the problem persists, contact us below

Still Need Help?

Our support team is happy to assist you with any questions or issues.

Email Support